Builds on: Becoming a Security Professional
Communication and Customer Care
Readiness training. Guarding.Tech does not grant any official certificate, licence or authority.
For many visitors, the guard is the first person they meet. In a few seconds, they decide what they think of the whole site. This unit shows you how to speak, listen and help, so people feel safe and respected.
Focus: be polite, be clear, and treat everyone the same.
Learning objectives
- Greet people well and use the right tone.
- Help people with a disability or a language barrier.
- Handle a complaint calmly.
- Represent the client well.
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