Builds on: Becoming a Security Professional
Communication and Customer Care
Readiness training. Guarding.Tech does not grant any official certificate, licence or authority.
For many visitors, the guard is the first person they meet. In a few seconds, they decide what they think of the whole site. This unit shows you how to speak, listen and help, so people feel safe and respected.
Focus: be polite, be clear, and treat everyone the same.
Learning objectives
- Greet people well and use the right tone.
- Help people with a disability or a language barrier.
- Handle a complaint calmly.
- Represent the client well.
This lesson opens when you enrol
A$— · price for the Australia edition is not set yet
Already bought it? Sign in to open it in your classroom.
Video coming soon. The lesson text covers everything you need.
Learning Check
A short, untimed check for this lesson. It is not graded and does not count toward the final assessment. The check runs on the server: questions are sent one attempt at a time and answers are never sent to your browser before you submit.
An offline PDF of this lesson will be available here for enrolled learners.