Lesson 11 of 1630 minEnglish

Workplace Violence and Substance-Abuse Programmes

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Serious violence at work rarely comes out of nowhere. Before most attacks there were threats, harassment, a grievance that grew, a worried colleague who said nothing, or a partner who kept turning up at the gate. Alcohol and drugs add to the danger, on the gate and on the job. A manager cannot predict every attack, but can build a programme that notices warning signs, takes them seriously and acts early, while treating people fairly and protecting their privacy.

Focus: a clear policy, a small team with authority, a calm assessment of every threat, early and proportionate action, support for victims, and fair, private handling of alcohol and drug problems.

Learning objectives

  • Write the main parts of a workplace-violence policy.
  • Set up a threat-management team and say who should be on it.
  • Assess a threat in steps, and tell making a threat from posing one.
  • Choose interventions and monitor a live case.
  • Protect an employee affected by domestic violence that reaches the workplace.
  • Write a fit-for-duty, alcohol and drug policy that respects privacy.
  • Decide when testing may be used, and how results must be handled.

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