Builds on: Legal Aspects of Security Work
Managing Conflict
Readiness training. Guarding.Tech does not grant any official certificate, licence or authority.
Every day, a guard says "no" to someone. "No entry without a pass." "No parking here." "Please open your bag." Most people accept it. Some get upset. A few get angry. How you speak and stand can calm things down, or make them worse.
Focus: stay calm, listen, explain, keep a safe distance and a way out, and know when to step back and call for help.
Learning objectives
- Name common triggers that make people angry.
- Read signs that a person is getting more upset.
- Use calm words and body language to lower the tension.
- Keep a way out for yourself and for the other person.
- Keep checking the risk, and decide when to withdraw and call for help.
This lesson opens when you enrol
₹299 · Guard — Land, Part 3, all 15 lessons · 365-day access · Price includes GST
Already bought it? Sign in to open it in your classroom.
Video coming soon. The lesson text covers everything you need.
Learning Check
A short, untimed check for this lesson. It is not graded and does not count toward the final assessment. The check runs on the server: questions are sent one attempt at a time and answers are never sent to your browser before you submit.
An offline PDF of this lesson will be available here for enrolled learners.