Refunds and cancellations

Our courses are digital: you can start learning as soon as you pay. This is our refund policy.

Our 14-day promise

• If you are not happy with a course, ask for a refund within 14 days of buying it.
• We give a full refund as long as you have not yet received a Record of Completion for that course.
• You do not have to give a reason, and there is no fee.
• For a bundle, the 14 days and the Record rule apply to the bundle as a whole; we can also refund the courses in the bundle you have not started, if you prefer.

If something goes wrong on our side

If you cannot use a course because of a fault on our side that we cannot fix within a reasonable time, or the course is very different from what the course page said, we will refund you — at any time during your access period, not only in the first 14 days. We may offer you a longer access period instead; you can choose the refund.

Your rights under the Australian Consumer Law

Our courses come with guarantees that cannot be excluded under the Australian Consumer Law. If a course has a major problem (for example it cannot be used, or is very different from its description), you can choose a refund. For a minor problem we will fix it within a reasonable time, and if we do not, you can get a refund. Our 14-day promise above is in addition to these rights, not instead of them.

How to ask

Email support@guarding.tech (or billing@vanaranya.com for billing) from the email on your account, with your order reference. We reply within 2 working days.

What happens after a refund

• We refund to the way you paid (through Stripe). We send it within 5 working days of agreeing; your bank or card provider may take up to 10 more working days to show it.
• Your access to the course ends. Any Record of Completion from the course is withdrawn.
• We issue a refund receipt.

Organisations

Organisations that bought seats can get a refund for seats nobody has started within 14 days of purchase. Other terms may be in the organisation's agreement with us.

Not refundable

• Courses you got free (for example with a 100% discount code) — there is nothing to refund.
• After 14 days, or once you have a Record of Completion, except where something went wrong on our side.