Site Type: Retail and Malls
Readiness training. Guarding.Tech does not grant any official certificate, licence or authority.
A shop or a mall is open to everyone. Thousands of people walk past you each day. Most are honest shoppers. A few come to steal, and a few try to cheat the shop in other ways.
Focus: a friendly guard who is seen and who greets people stops a lot of theft. When you do suspect theft, act only on what you clearly saw, and never chase anyone off the site.
Learning objectives
- Explain why greeting shoppers helps to stop theft.
- Describe what you must see before you act on a suspected shop theft.
- Handle a suspected theft without force, chases or accusations.
- Protect cash movements and deal with a claim that someone was hurt.
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