Coaching, Discipline and the Troubled Guard
Readiness training. Guarding.Tech does not grant any official certificate, licence or authority.
The best supervisors build guards. They teach on the job, praise good work, correct mistakes early and treat everyone the same. When a guard has a problem, with drink, money, family or stress, they notice and act before it becomes an incident.
Focus: coach first. Use discipline to correct, not to punish. Never cover for a guard who is unsafe.
Learning objectives
- Keep an on-the-job training log for each guard and use a mentor for new guards.
- Give feedback that is specific, fair and private.
- Explain why people cut corners, and what a supervisor can do about it.
- Post guards fairly, without punishing good workers.
- Describe the steps of progressive discipline and your part in them.
- Act safely when a guard is impaired, troubled, or making threats.
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